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FAQ’S
Have a question?
We hope you’ll find the answer here, but if not, please contact us at support@damanci.com.

Shampoo & Conditioner

There are no harsh chemicals, free of parabens, sulfate, salt and are color-safe. Both contain a daily-use formula infused with natural ingredients that promote hair growth and help to bring back healthy and younger-looking hair.

We recommend using our DAMANCI® Magnify Sulfate-Free Shampoo & Conditioner formulated to ensure the longevity of the results.

Use our Clarifying Shampoo once a week or as desired to reduce oiliness in hair. It also removes heavy, dulling residue caused by shampoos, conditioners, styling products, impurities and toxins in the environment. It will leave your hair feeling extremely fresh after a single wash.

Yes, it’s a Pre-treatment Shampoo which cleanses the hair, opens the cuticle for maximum absorption and prepares the hair for DAMANCI Treatments.

Hair Traetment

Our empowerment-positive, clinically-tested complex produces younger-looking hair and ensures its longevity. The results are instant, with the following effects: incredible softness, elasticity, brightness and vitality while leaving the hair silky smooth.

DAMANCI is focused on empowering women. Our product line is empowerment-positive because it brings out the best of your hair naturally, as it was before years of treatments. This allows women to look and feel their best.

DAMANCI Treatments offer a full range of products esigned to meet the needs of all lifestyles and all types of hair. Ensures longevity and produces younger-looking hair while providing incredible strength, softness, elasticity, brightness and vitality.

KERATIN SMOOTHING TREATMENT: Our maximum-strength keratin ultimate complex anti-aging treatment
contains a keratin system, stem cell peptides and other natural ingredients to:

- Hydrate and restore damaged hair.
- Reduce volume and eliminate frizz.
- Works effectively on all types of hair.
- Long lasting, extra strength formula.

ZERØ KERATIN TREATMENT: Our anti-aging formaldehyde-free keratin, is enriched with organic coconut oil, keratin, collagen, stem cell peptides and other natural ingredients to:
- Rejuvenate and regenerate hair.
- Reduce volume and eliminate frizz.
- Makes your hair unbelievably smooth and soft while increasing elasticity, shine and vitality.
- Get instant results after just one use.

We recommend coloring the hair and then doing the treatment for better results. If you need to color after getting the treatment, we recommend waiting 2 weeks.

Yes, but we recommend that you wait 48 hours for best results.

We advise to blow the hair dry and flat iron with medium to low heat as soon as possible.

Wait one week and apply conditioner before swimming, and rinse well afterward.

We highly recommended to keep using our DAMANCI® Sulfate-Free Shampoo & Conditioner formulated to prolong the effects of our treatments.

Yes, after treatment is complete, you can use styling products, preferably without alcohol.

Depending on the state of the hair, it will last 3 to 6 months with proper home care.

It’s not recommended, and you must ask your physician if you are breastfeeding or pregnant.

Styling, Protection & Aftercare

Our Elixir Liquid Gold Argan Oil is very lightweight. It restores elasticity and strength, is fast-absorbing, highly moisturizing and non-greasy. It also creates instant shine without an oily residue.

The Elixir Argan Oil is a lightweight residue-free, non-greasy formula, that restores elasticity and strength, and prevents future damage, creating shine without oil residue. The Elixir Argan Cream (Leave-In) is used to detangle the hair while conditioning with a creamy consistency that fortifies, hydrates, smoothes and seals in shine.

We recommend using our Empowering Blowout Spray prior to using any heat styling tools such as a blow dryer, flat iron, and curling iron. It is a heat-activated, leave-in spray conditioner that protects your hair and prevents damage.

It is a heat activated Blowout leave-in spray conditioner that reduces drying time by half. At the same time, it protects the hair, fighting off frizz, nourishing, smoothing, and restoring lasticity and shine.

Because we only use safe and natural ingredients in our mask, there are no negative side effects to using it, no matter your hair type. Our mask is equally effective on all hair types. Check out DAMANCI Ingredient Glossary to see what you’re feeding your hair.

AfterPay

Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2
weeks without any interest.

Simply shop damanci.com or our mobile app and add items to your shopping bag and checkout as normal. At the
checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Afterpay can only be applied to purchases made on damanci.com or our mobile app.

Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If you fail to make a payment, late fees may apply. For more details, please see terms and conditions.

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Visit our shipping page for more information by clicking here.

Yes, your bag value must be between $35 and $1,000 to use Afterpay on damanci.com.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards or other ineligible products along with Afterpay eligible products, you will need to place two separate orders.

Afterpay returns follow our standard return policy. You can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. If you have more questions about your Afterpay return, please contact Afterpay customer support at info@afterpay.com.

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy.

Rewards

It’s our free rewards program that gives you the opportunity to earn points on all product purchases, your birthday + more! You can then redeem these points for discount, products & Exclusive events. Join Damanci VIP Rewards now to get started!

Our program is open to all customers who create an account on our site. Anyone with an account prior to the launch of our loyalty program is automatically enrolled.

You’ll earn 100 Points just by joining DAMANCI VIP Rewards. From there, earn more points by purchasing products, following us on social, referring a friend + more. You’ll also get points on your birthday!

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on February 8, 2021.

Your Points will not expire unless your account remains inactive for more than 12 months from the date you last used. Inactivity includes not interacting with our program i.e., redeeming points, redeeming products, placing an order, etc.

To view your current points and check you point balance you can click on the “DAMANCI VIP rewards” icon in the bottom left hand corner of the page.

All points earned from the purchase will be deducted from your account.

Select the "see 10 more reward(s)" tab while logged in. You’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

eGift Card

Only at damanci.com.

eGift cards can be redeemed at damanci.com.

Simply purchase the eGift card in the amount of your choice. Once we receive your order, you will get an email with a unique code and redemption instructions. If you’re gifting this to someone else, please forward this email to them.

eGift cards are delivered via email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

There is no charge for email delivery.

Please check all Spam/Junk Mail folders. If the email still cannot be located, please contact us at support@damanci.com.

A confirmation email will be sent to the provided purchaser’s email address. A separate email with the eGift card will be sent to the Recipient email provided at the time of purchase.

No, eGift cards are digital and have no physical form; instead, you’re assigned a unique gift code number that you can use to redeem online at damanci.com.

Any unused balance will remain on your gift card for future use.

Additional payment will be required if the price of the merchandise purchased exceeds the value of the eGift card.

Once the eGift card has been purchased and e-mailed, it is non-refundable and cannot be
returned. Learn more in your Return And Exchange Policy & Refund Policy.

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eGift cards should be treated as cash; DAMANCI is not responsible for lost, stolen or unauthorized use of eGift cards. We cannot reissue the eGift card or transmit
eGift card codes.

Points are awarded for purchases of gift cards, however, the products purchased with the gift card are not eligible for points.