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FAQ’S
Have a question?
We hope you’ll find the answer here, but if not, please contact us at support@damanci.com.

 

Shampoo & Conditioner
What makes DAMANCI Magnify Shampoos and conditioners special?

There are no harsh chemicals, free of parabens, sulfate, salt and are color-safe. Both contain a daily-use formula infused with natural ingredients that promote hair growth and help to bring back healthy and younger-looking hair.

What type of shampoo/conditioner should I use after DAMANCI® Treatments?

Recomendamos usar nuestro DAMANCI® Magnify Sulfate-Free Shampoo & Conditioner formulado para garantizar la longevidad de los resultados.

How often can I use DAMANCI® Clarifying Shampoo

Use nuestro Clarifying Shampoo una vez a la semana o como desee para reducir la grasa en el cabello. También elimina los residuos pesados y opacos causados por champús, acondicionadores, productos de peinado, impurezas y toxinas del medio ambiente. Dejará tu cabello extremadamente fresco después de un solo lavado.

Can I use DAMANCI® Clarifying Shampoo before DAMANCI Treatments?

Sí, es un Champú Pretratamiento que limpia el cabello, abre la cutícula para una máxima absorción y prepara el cabello para los Tratamientos DAMANCI.

 

Hair Traetment
What are DAMANCI® Treatments?

Our empowerment-positive, clinically-tested complex produces younger-looking hair and ensures its longevity. The results are instant, with the following effects: incredible softness, elasticity, brightness and vitality while leaving the hair silky smooth.

What does Empowerment-Positive mean?

DAMANCI is focused on empowering women. Our product line is empowerment-positive because it brings out the best of your hair naturally, as it was before years of treatments. This allows women to look and feel their best.

What does DAMANCI® Treatment offer?

DAMANCI Treatments offer a full range of products designed to meet the needs of all lifestyles and all types of hair. Ensures longevity and produces younger-looking hair while providing incredible strength, softness, elasticity, brightness and vitality.

KERATIN SMOOTHING TREATMENT: Nuestro tratamiento antienvejecimiento complejo de queratina de máxima potencia contiene un sistema de queratina, péptidos de células madre y otros ingredientes naturales para:

  • Hidrata y restaura el cabello dañado.
  • Reduce el volumen y elimina el frizz.
  • Actúa eficazmente en todo tipo de cabello.
  • Fórmula extra fuerte y duradera

ZERØ KERATIN TREATMENT: Nuestra queratina antienvejecimiento sin formaldehído está enriquecida con aceite de coco orgánico, queratina, colágeno, péptidos de células madre y otros ingredientes naturales para:

  • Rejuvenece y regenera el cabello.
  • Reduce el volumen y elimina el frizz.
  • Hace que su cabello sea increíblemente suave y terso mientras aumenta la elasticidad, el brillo y la vitalidad.
  • Obtenga resultados instantáneos después de un solo uso.
Can I color my hair before or after the treatment?

We recommend coloring the hair and then doing the treatment for better results. If you need to color after getting the treatment, we recommend waiting 2 weeks.

Can I wash my hair after the treatment, and when?

Yes, but we recommend that you wait 48 hours for best results.

What should I do if my hair gets wet during the waiting period?

We advise to blow the hair dry and flat iron with medium to low heat as soon as possible.

Can I go into a pool or the ocean after the treatment?

Espere una semana y aplique el acondicionador antes de nadar y luego enjuague bien.

What type of shampoo/conditioner should I use?

Recomendamos encarecidamente seguir usando nuestro DAMANCI® Sulfate-Free Shampoo & Conditioner formulado para prolongar los efectos de nuestros tratamientos.

Can I use any styling products or oils after a treatment?

Sí, una vez finalizado el tratamiento, puede utilizar productos de peinado,, preferiblemente sin alcohol.

How long will the treatment stay in my hair?

Depending on the state of the hair, it will last 3 to 6 months with proper home care.

Is it possible to do treatment during pregnancy or while nursing?

It’s not recommended, and you must ask your physician if you are breastfeeding or pregnant.

 

Estilo & Protección
Does the DAMANCI Elixir Argan Oil add weight to the hair?

Nuestro Elixir Liquid Gold Argan Oil es muy ligero. Devuelve elasticidad y fuerza, es de rápida absorción, altamente hidratante y no graso. También crea un brillo instantáneo sin dejar residuos grasos.

What is the difference between Elixir Argan Oil and Elixir Argan Cream?

El Elixir Argan Oil s una fórmula ligera sin residuos, no grasosa, que restaura la elasticidad y fuerza, y previene daños futuros, creando brillo sin residuos de aceite. El Elixir Argan Cream (Leave-In) se utiliza para desenredar el cabello mientras lo acondiciona con una consistencia cremosa que fortalece, hidrata, suaviza y sella el brillo.

What type of product should I use to prevent heat-damage?

Recomendamos usar nuestro Empowering Blowout Spray antes de usar cualquier herramienta de peinado con calor, como un secador de pelo, una plancha y un rizador. Es un acondicionador en aerosol sin enjuague activado por calor que protege el cabello y evita que se dañe.

What makes DAMANCI Empowering Blowout spray special?

Es un acondicionador en spray sin enjuague Blowout activado por calor que reduce el tiempo de secado a la mitad. Al mismo tiempo, protege el cabello, combate el frizz, lo nutre, alisa y le devuelve elasticidad y brillo.

Does the DAMANCI Pure Intense Mask will work best with my hair type?

Debido a que solo usamos ingredientes seguros y naturales en nuestra mascarilla, no hay efectos secundarios negativos al usarla, sin importar su tipo de cabello. Nuestra mascarilla es igualmente efectiva en todo tipo de cabello. Consulte el Glosario de ingredientes de DAMANCI para ver con qué está alimentando su cabello.

 

 

AfterPay
What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How do I use Afterpay?

Simply shop damanci.com or our mobile app and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Where can I use Afterpay?

Afterpay can only be applied to purchases made on damanci.com or our mobile app.

Can I use Afterpay if I’m an international customer?

Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?

Si no realiza un pago, se pueden aplicar cargos por mora. Para obtener más detalles consulte terminos y condiciones.

When will my items be delivered if I use Afterpay?

Los pedidos de Afterpay se entregan según nuestro plazo de envío estándar después de completar su pedido en línea. Visite nuestra página de envío para obtener más información haciendo clic aquí.

Is there a limit to how much I can spend on a single Afterpay transaction?

Yes, your bag value must be between $35 and $1,000 to use Afterpay on damanci.com.

What products are not eligible for purchase using Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards or other ineligible products along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Afterpay?

Las devoluciones de Afterpay siguen nuestra política de devoluciones estándar. Puede devolver su compra de Afterpay por correo para un reembolso. Por favor, compruebe que su devolución o cambio cumple con nuestra política de devolución. Después del pago será notificado de su devolución y procesará los reembolsos apropiados. Si tiene más preguntas sobre su devolución de Afterpay, póngase en contacto con el servicio de atención al cliente de Afterpay en info@afterpay.com.

Where can I find out more about Afterpay?

Si desea saber más sobre Afterpay, visite el sitio web de Afterpay para obtener una lista completa de Prguntas Frecuentes , terminos de pagos así como la Política de Privacidad de Afterpay.

Rewards
What is DAMANCI VIP Rewards?

¡Es nuestro programa de recompensas gratuito que le brinda la oportunidad de ganar puntos en todas las compras de productos, su cumpleaños y más! Luego puede canjear estos puntos por descuentos, productos y eventos exclusivos. ¡Únase a Damanci VIP Rewards ahora para comenzar!

Who can join?

Our program is open to all customers who create an account on our site. Anyone with an account prior to the launch of our loyalty program is automatically enrolled.

How do I earn points?

You’ll earn 100 Points just by joining DAMANCI VIP Rewards. From there, earn more points by purchasing products, following us on social, referring a friend + more. You’ll also get points on your birthday!

Can I earn points on past purchases?

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on February 8, 2021.

Do my points ever expire?

Your Points will not expire unless your account remains inactive for more than 12 months from the date you last used. Inactivity includes not interacting with our program i.e., redeeming points, redeeming products, placing an order, etc.

How can I check my points balance?

To view your current points and check you point balance you can click on the “DAMANCI VIP Rewards” icon in the bottom left hand corner of the page.

What happens to my points when I return items?

All points earned from the purchase will be deducted from your account.

How do I redeem my points?

Seleccione la pestaña "ver 10 recompensas más" mientras está conectado. Verá todas las recompensas que ofrecemos. Si tiene suficientes puntos, puede canjearlos por una recompensa.